Out of Stock Policy
The most important thing to keep in mind when ordering is that our stock balances fluctuate throughout the day with sales demand and stock that we receive from the manufacturers. Items are constantly being sold and our
stock is constantly being replenished. If the item is identified as "Out of Stock", we can special order the item for you and ship it as soon as we get it. Most items ship five too ten days.

Order Cancellation Policy
Please submit any cancellation via email to backwatersteve@earthlink.net, Email cancellations must contain the following: First name, last name, order number, and email address. This information must be identical to the
information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order. Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.

Refund/Exchange Policy
All items are non-refundable, however items may be replaced if damaged or the wrong items was shipped. This must be done within 15 days of the date the order was placed.

Shipping Costs
Customer assumes all costs in shipping, all shipping cost are included in our prices, However if any overnight shipping is requested there will be an additional charge.

Warranty Procedure
We suggest you contact us by e-mail to determine whether the item is indeed defective before shipping. There is an implied 30-Day Warranty. All products (unless specifically stated otherwise), carry an implied,
industry-standard 90-Day warranty against defects due to manufacturing or failure. Warranty does not include any use of the product that does not fall into the designed use of the product as intended by the manufacturer.